SECURITY SLA
Five years. Five sites. Zero gaps in coverage.
In A Nutshell manages your security systems under a fixed-price 12-month SLA — CCTV, access control, alarms, electric fencing, and biometrics — with quarterly servicing and daily access control backup included.
WHAT’S COVERED
Everything your security system needs. One monthly cost.
CCTV systems
Design, installation, and ongoing maintenance. Hikvision NVR, dome cameras, bullet cameras, and monitors — all maintained under your SLA.
Access control
RFID card readers to full biometric fingerprint and facial recognition. Vehicle barriers, turnstiles, mag locks, and no-touch exit buttons.
Alarm systems
Paradox alarm panels, PIR sensors, GPRS SMS modules, and smart app integration for remote monitoring from anywhere in the world.
Electric fencing
Registered installers from 6-strand domestic to 24-strand commercial protection. Nemtek products throughout. Certificate of Compliance issued on completion.
Biometric systems
Minmoe thermal and facial recognition terminals. Full integration with access control and CCTV platforms across all sites.
Daily backup and quarterly service
Access control database backed up daily. Full quarterly site service included in every SLA at no extra charge — no hidden costs.
PROVEN DELIVERY
Not a new service. A proven one.
For five years, In A Nutshell has managed the security systems across these properties under a fixed-price SLA. The same operator, the same accountability, the same standard of service — year after year.
5 years
Continuous SLA coverage
5 sites
Active properties nationwide
Our sites
- Black River Office Park
- Cedar Grove
- Willow Grove
- Maryvale
- KZN
Fixed cost. No surprises.
Included in your SLA
- ✓All calls and callouts
- ✓All parts and minor moves
- ✓Quarterly site service
- ✓Daily access control database backup
- ✓Fixed monthly cost — no surprise invoices
- ✓Client portal access — SLA reports and documents
Not included
- ✕Insurable claims — covered by your insurance unless arranged
- ✕Major infrastructure replacements
- ✕Beyond-SLA replacements — handled via a transparent cost report you approve before any work proceeds
The brands behind your security.
Hikvision
CCTV cameras, NVR systems, monitors
Paradox
Alarm panels, PIR sensors, keypads, GPRS modules
Minmoe
Thermal and facial recognition terminals
Nemtek
Electric fencing systems and energisers
Centurion
Gate motors and sector barriers
Takex / Optex
Outdoor PIR detectors and wireless sensors
SECURITY SLA QUESTIONS
Common questions about our Security SLA.
Our quarterly service covers a full inspection of all security equipment on site — cameras, alarm panels, PIR sensors, access control readers, electric fencing, and biometric terminals. We test every component, clean camera lenses, check cable integrity, update firmware where required, and produce a service report. Any faults found during the service are logged and resolved under your SLA at no extra charge.
If an item fails beyond repair, we assess whether it falls within the SLA scope or requires replacement. Items requiring replacement are handled via a transparent Beyond-SLA report — we research replacement options, compare suppliers, and present you with costs and our recommendation before any work proceeds. Nothing gets replaced without your approval and sign-off.
The SLA covers all callouts, parts, and maintenance on your installed security systems. Active 24/7 armed response monitoring is a separate service provided by your chosen security response company — we maintain and service the systems they monitor. If you need a recommendation for a monitoring provider in your area, John can assist.
Yes — provided the installed equipment is from brands we support (Hikvision, Paradox, Minmoe, Nemtek, Centurion, and others). We conduct a full site assessment first to document all installed equipment, identify any gaps or faults, and confirm the system is in a serviceable condition before taking it under SLA. Contact us to arrange a no-obligation assessment.
READY TO GET STARTED?
Ready to put your security systems under a proper SLA?
Fixed monthly cost. Quarterly servicing. Daily access control backup. No surprise invoices. We come to you for a free site assessment — no obligation.
Or email john@inanutshell.co.za — response within 4 business hours.