CLIENT PORTAL
Your building. Live. Available 24/7.
Every open work order, your full asset register, SLA performance reports, and compliance documents — all in one place, available whenever you need them. No phone call required.
WHAT’S INSIDE
Everything you need to manage your buildings — in one place.
Live work orders
See every open fault report and work order at your site — status, severity, assigned contractor, and expected resolution time. Updated in real time.
Asset register
Your full building asset register — every QR-tagged item, its service history, warranty status, and next maintenance date. Always current.
SLA performance reports
Monthly SLA compliance reports showing response times, fault resolution rates, and contractor performance — downloadable as PDF for board presentations.
Compliance documents
Electrical Certificates of Compliance, fire inspection reports, and other compliance documents — stored and downloadable any time, ready for audits.
Beyond-SLA approvals
When an asset needs replacing beyond your SLA scope, the replacement report lands here for your review and approval — before any work or spend proceeds.
Your SLA agreement
Your current SLA contract, renewal date, and monthly cost — always accessible in one place without hunting through emails.
One portal. Tailored to your SLA.
Your portal shows only what’s relevant to your SLA. Security clients see their security history. Building Maintenance clients see their work orders and assets. Clients with both see everything.
Security SLA clients
- ✓Security incident history
- ✓Security asset register
- ✓Quarterly service reports
- ✓SLA contract and billing
- ✓Option to add Building Maintenance SLA
Building Maintenance SLA clients
- ✓Live work orders and fault reports
- ✓Full asset register with service history
- ✓SLA performance reports
- ✓Beyond-SLA approval requests
- ✓Compliance documents and certificates
COMMON QUESTIONS
Questions about the client portal.
Once your SLA is active, John sets up your account and sends you login credentials. You access the portal directly from the In A Nutshell website — the Client Portal Login link is in the navigation menu on every page. It works on desktop, tablet, and mobile.
You can have multiple users under your account — facilities managers, financial managers, building owners, or any team member who needs visibility. John sets up user accounts during onboarding. Contact John to add or remove users at any time.
Work orders and fault reports update in real time — the moment a contractor updates their job status, you see it. SLA performance reports are generated monthly and appear in your documents section automatically. Asset records update whenever a service or repair is completed.
Yes. Your portal is protected by secure login credentials and shows only your site’s data — no other client’s information is ever visible to you. All data is stored securely and handled in accordance with South Africa’s POPIA legislation.
READY TO GET STARTED?
Ready to have full visibility of your buildings?
Live work orders, asset registers, SLA reports, and compliance documents — all in one place, available 24/7. No phone call required.
Or email john@inanutshell.co.za — response within 4 business hours.