BEYOND-SLA ADVISORY
More than maintenance. A team that protects your budget.
When an asset needs replacing beyond your SLA’s scope, we don’t just send you a quote and walk away. We research the market, compare suppliers — including your current ones — and give you a clear report with real costs and our recommendation. You decide. We manage it.
HOW IT WORKS
From failed asset to approved replacement — without the stress.
Asset fails
A fault report identifies an asset beyond economical repair.
We assess
John and the contractor assess the asset and confirm replacement is needed.
We research
We source options from current and alternative suppliers — real prices, real products.
You decide
You receive a clear report with options, costs, and our recommendation. You choose.
We manage it
We handle procurement, installation, disposal, and certification. You just approve.
SAMPLE REPORT
What a Beyond-SLA report looks like.
Every Beyond-SLA report follows the same structure — asset condition summary, replacement options with real costs, our recommendation, and a simple approval process.
Why this matters more than you might think.
Most facilities managers and building owners don’t have time to research replacement options when an asset fails. They accept the first quote they get — often from the same supplier who just told them the asset is beyond repair. In A Nutshell changes that dynamic completely.
Real market research
We contact multiple suppliers — including alternatives your current supplier doesn’t want you to know about — and present real, current pricing.
Honest comparison
Every option is presented with the same level of detail — unit cost, installation, warranty, lead time, and our professional recommendation. No hidden agenda.
You stay in control
Nothing gets ordered, installed, or billed without your explicit approval. The report is for your decision — we just do the research so you don’t have to.
COMMON QUESTIONS
Questions about Beyond-SLA advisory.
The Beyond-SLA advisory service is included in our Enterprise SLA plan. Professional and Essential plan clients receive the report as a value-added service — the research and report preparation are covered by In A Nutshell. The replacement costs themselves are billed separately once you approve the spend.
No. The report gives you options and our recommendation — but you are free to take the information and appoint any contractor you choose. In practice, most clients ask us to manage the replacement because we’ve already done the research, know the suppliers, and can coordinate the full project. But the choice is always yours.
The recommendation is our professional opinion based on the research — it’s not a requirement. You can choose any option in the report, request additional quotes, or ask for a fourth option we haven’t included. The report exists to give you better information, not to limit your choices.
A standard Beyond-SLA report is produced within 48 to 72 hours of confirming the asset is beyond repair. Complex replacements requiring multiple specialist quotes may take slightly longer. John will always give you a realistic timeline upfront so you know when to expect the report.
READY TO GET STARTED?
Ready to have someone protect your budget when assets fail?
No more accepting the first quote. No more spending without knowing your options. We do the research, you make the decision.
Or email john@inanutshell.co.za — response within 4 business hours.