BUILDING MAINTENANCE & SECURITY SLAs · SOUTH AFRICA
Report a fault in 30 seconds. No app. No phone call. No chasing.
Scan a QR code anywhere in your building and the right contractor is notified instantly — backed by the same accountability we’ve delivered on security SLAs across these sites for five years.
5 Years
Nationwide Security SLA delivery
5
Active client sites
Now expanding
Building maintenance SLAs, with contractors already in place
Every fault, every contractor, every job — documented from report to sign-off.
Managing building maintenance shouldn't feel like a second job.
If you’re like most facilities managers and building owners, you’re stuck in the same cycle — chasing contractors for updates, hoping a reported fault actually gets fixed, and scrambling to find maintenance records when an audit or a board meeting catches you off guard. None of that should be your problem to manage.
No one owns the fault.
A problem gets reported and then disappears into someone’s inbox. No tracking, no accountability, no idea if it’s even been looked at.
Reactive, not planned.
Without a maintenance schedule, small issues become expensive emergencies — and emergencies always cost more than prevention.
Asset records don't exist.
When equipment fails, nobody knows its age, its service history, or whether it’s even worth repairing.
Audits are stressful.
Compliance documentation is scattered across emails, invoices, and memory — never in one place when you need it.
WHAT WE DO
Six services. One agreement, one accountable team.
Everything runs through your SLA — one contact, one system, full visibility from first report to final sign-off.
See what’s covered →
Building Maintenance
Planned and reactive maintenance across plumbing, electrical, painting, waterproofing, glazing, carpentry and more — handled by vetted contractors under your SLA.
See how it works →
Fault reporting
Scan a QR code anywhere in your building to log a fault in under a minute. The right contractor is notified instantly — no app, no phone call.
View asset tracking →
Asset inventory
Every asset tracked by QR code, with full service history, warranty status, and next maintenance date — so nothing gets forgotten or replaced without reason.
Explore the portal →
Your client portal
Live visibility into every open work order, your full asset register, SLA performance reports, and compliance documents — available whenever you need them.
See how scheduling works →
Planned maintenance scheduling
Service intervals tracked automatically — filter changes, HVAC services, geyser checks — before they become emergencies.
See a sample report →
Beyond-SLA advisory
When something needs replacing beyond your SLA’s scope, we research the market, compare suppliers, and give you a clear report with real numbers before you spend anything.
We work with two types of clients. Which one are you?
I manage a commercial building or portfolio
Corporate offices, business parks, multi-site portfolios. You need accountability, documentation, and a system your team can actually use.
Solutions for facilities managers →
I own or manage a residential complex
Sectional title, mixed-use developments. You need one reliable contact and a clear record of every fault, every repair, every cost.
Solutions for building owners →
SLA PACKAGES
Predictable costs. Contractual response times. Real accountability.
Three plans, each covering a different level of building complexity. Every plan includes QR fault reporting and dual contractor notification — what changes is planning, visibility, and account support.
Essential
Reactive maintenance and fault reporting at a fixed monthly cost. QR-based reporting, dual notification, no per-callout surprises.
View plan →
Professional
Everything in Essential, plus planned preventive maintenance, full asset registry, and your own client portal tracking every job from report to sign-off.
View plan →
Enterprise
Multi-site coverage, a dedicated account manager, and full Beyond-SLA procurement advisory for major asset replacements. Custom response terms tailored to your portfolio.
View plan →
Getting started takes three steps.
Free site assessment
We visit your property, assess your buildings and assets, and understand your current maintenance setup. No obligation.
Tailored SLA proposal
You receive a custom SLA proposal based on your property, asset count, coverage requirements, and budget.
Live within 7 days
QR codes installed, your assets loaded into the system, your team onboarded. Fully operational within one week of signing.
COMMON QUESTIONS
Everything you need to know before getting in touch.
Your SLA covers an agreed list of services and callout types at a fixed monthly cost. Anything outside that scope — like replacing a beyond-repair asset — is handled through a transparent Beyond-SLA report where you approve costs before any work proceeds.
They scan a QR code on the wall of any room in your building, fill in a simple form on their phone — no app, no account, just a web browser — and the right contractor is notified automatically within seconds. You and John both receive every submission.
We research the market, compare suppliers — including your current ones — and give you a clear report with real costs and our recommendation. You approve the spend before anything happens. Nothing gets done behind your back, and nothing gets billed without your sign-off.
Response times are contractual and tiered by severity. Critical faults: contractor on site within 1 hour. High: within 4 hours. Medium: next business day. Low: within 5 days. SLA performance is reported monthly in your client portal.
Yes. Your dedicated client portal shows all open work orders, their status, your asset register, and downloadable compliance documents and SLA performance reports — available 24/7.
We handle the full transition. A site assessment documents your current setup, we build your asset register, install QR codes, and onboard your team. Most clients are operational within 7 days of signing.
Yes. We currently manage properties in Gauteng, the Western Cape, and KwaZulu-Natal. Our contractor network and CMMS platform operate nationally. Contact us to discuss your specific locations.
READY TO GET STARTED?
Book a free site assessment. We come to you.
No obligation. No pressure. We visit your property, understand your current maintenance situation, and give you a clear SLA proposal within 48 hours. Most clients are operational within 7 days of signing.
Or email john@inanutshell.co.za — response within 4 business hours.
In A Nutshell
J L Roberts Maintenance Services (Pty) Ltd T/A In A Nutshell
43 Curzon Street, Hyde Park, Gauteng, 2196
083 289 1106
john@inanutshell.co.za
Quick links
© 2026 J L Roberts Maintenance Services (Pty) Ltd T/A In A Nutshell. All rights reserved. VAT Reg No. 4090215858
WHY TRUST US WITH THIS
Five years managing security across these properties. Now we're bringing the same accountability to building maintenance.
For five years, In A Nutshell has run the security SLA across Black River Office Park, Cedar Grove, Willow Grove, Maryvale, and our KZN site — nationwide coverage, the same operator, the same standard of accountability. Building maintenance on these properties has always been handled by trusted contractors we already work with — until now, just not under a formal SLA. The CMMS platform that’s run our security operation for years now extends to cover building maintenance too: the same fault reporting, the same dual notification, the same documentation trail.
5 years
Continuous nationwide Security SLA coverage
5 sites
Active properties under security management
[PLACEHOLDER — insert real Security SLA client testimonial here before publishing. Include: quote, name, role, property name. Do not publish this placeholder text on the live site.]
Maintenance SLA clients: case studies coming soon as we onboard our first sites under this new offering.